Frequently Asked Questions

Here are some of the questions we are often asked. If you have any more please feel free to ring or email us.

What paperwork do I need to complete?

Please do the Online check in 

If we don't receive the online check in we will have the paperwork we need waiting for you when you arrive. Please bring the latest vaccination if you haven't uploaded this in the check in. 

How can I pay?

We accept cash and EFTPOS, please note Savings and Cheque options have no charge but due to bank fees Credit option has a 1.7% surcharge.

What time do I need to collect my pet?

As we charge per calendar day, you can collect your pet any time from 8am until 4pm.

Our pick up times are strictly 8am to 4pm, 7 days a week. 

Please do not ask us for drop off and pick up out of these hours. We already work 365 days a year, we are available for 8 hours a day for you to drop off and pick up. We can't meet the constant requests for out of these hours or we will never meet our own work / life balance. Sorry for any inconvenience. 

What time can I bring my pet in?

As we charge per calendar day, you can bring your pet in whenever you like in our opening hours between 8am to 4pm. However, we prefer you bring your pet in as early as you are able during the day so they can become familiar with their environment before night time.

Do I need to apply tick or flea products to my pet?

We are in a high tick area. We urge you to make sure your dog has tick treatment before their stay. We have a range of tick prevention available for purchase in our reception area to be administered if required.

All pets should be up to date with worming and fleas. If any pets are found to have worms or fleas, we will treat them as needed and the cost of treatment will be added to your bill.

Can I bring my pets own bedding, toys or blankets?

Sure, it is always nice to have something comforting from home! You are welcome to bring anything from home. It is best to label items as clearly as possible.

If you don't bring anything, don't worry, we have an ample supply of blankets, toys and an appropriately sized bed in every room.

Please make sure your items fit into one shopping bag. 

My pet has medication, is that ok?

Please contact the helpful team at Avonlee 02 66287277 to discuss.

We don't take diabetic pets. 

My pet has a special diet, is that ok?

Absolutely, we have many pets with different needs. Please pack and mark clearly with the pets name and instructions.

How much exercise will my pet get?

CATS are brought out in the play area centre for a roam and explore. If they are social, they will get time out with other cats. If your cat is not social, that is not a problem, they still get plenty of time out in the centre. We make sure all of the cats get an ample amount of time out of their rooms. There are plenty of scratching posts in the play area. 

DOGS Social Dogs come out for play time with dogs of similar size and temperament. They all get individual attention and time to roll and sniff on the grass, dig around in the sandpit or paddle in the paddling pool.

If your dog is not social, don't worry, they will get lots of extra cuddles and attention from our wonderful staff and just as much time roaming our exercise yard. 

There is no extra charge for exercise time.

Neo and Fury